{"id":6979,"date":"2021-06-29T09:44:13","date_gmt":"2021-06-29T08:44:13","guid":{"rendered":"https:\/\/scrappbook.de\/?page_id=6979"},"modified":"2026-07-10T13:32:47","modified_gmt":"2026-07-10T12:32:47","slug":"contact-support","status":"publish","type":"page","link":"https:\/\/scrappbook.de\/en\/contact-support\/","title":{"rendered":"Contact & Support"},"content":{"rendered":"[vc_section full_width=”stretch_row” el_id=”header”][vc_row full_width=”stretch_row” remove_bottom_col_margin=”true”][vc_column][vc_row_inner][vc_column_inner]
Please note that our phone support will not be available from 2026-07-03 to 2026-07-10. During this period, please use our other contact options.<\/div>[vc_empty_space height=”50px” el_id=”support”][\/vc_column_inner][\/vc_row_inner][vc_custom_heading text=”Support” use_theme_fonts=”yes”][vc_empty_space height=”50px”][vc_row_inner][vc_column_inner width=”1\/5″ offset=”vc_hidden-lg vc_hidden-md”][vc_icon icon_fontawesome=”fa fa-question” color=”black” background_style=”rounded-less” size=”lg” align=”center” link=”url:https%3A%2F%2Fscrappbook.zendesk.com|”][vc_custom_heading text=”Help Center” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][vc_column_text]In our Help Center, you\u2019ll find videos and guides for all questions about our service. Use the search function to quickly find answers to your questions.[\/vc_column_text]
Go to the Help Center<\/span><\/a><\/div> [\/vc_column_inner][vc_column_inner width=”1\/5″ offset=”vc_hidden-lg vc_hidden-md”][vc_icon icon_fontawesome=”fas fa-comment” color=”black” background_style=”boxed” size=”lg” align=”center” link=”url:https%3A%2F%2Fscrappbook.zendesk.com%2Fhc%2Fde%2Frequests%2Fnew|”][vc_custom_heading text=”Live Chat” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][vc_column_text]In live chat, we can help you promptly and are usually available within a few minutes during business hours. Please log in to your scrappbook account to use live chat. Only for photographers with a scrappbook account. <\/strong>[\/vc_column_text]
Go to Live Chat<\/span><\/a><\/div> [\/vc_column_inner][vc_column_inner width=”1\/5″ offset=”vc_hidden-lg vc_hidden-md”][vc_icon icon_fontawesome=”fas fa-at” color=”black” background_style=”boxed” size=”lg” align=”center” link=”url:https%3A%2F%2Fscrappbook.zendesk.com%2Fhc%2Fde%2Frequests%2Fnew|”][vc_custom_heading text=”Email” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][vc_column_text]If you have questions about scrappbook, feel free to email us at: support@scrappbook.de<\/a> If possible, please use the email address linked to your scrappbook account. Only for photographers with a scrappbook account!<\/strong>[\/vc_column_text]
Send an email<\/span><\/a><\/div> [\/vc_column_inner][vc_column_inner width=”1\/5″ offset=”vc_hidden-lg vc_hidden-md”][vc_icon icon_fontawesome=”fas fa-at” color=”black” background_style=”boxed” size=”lg” align=”center” link=”url:https%3A%2F%2Fscrappbook.zendesk.com%2Fhc%2Fde%2Frequests%2Fnew|”][vc_custom_heading text=”Email Support (Orders)” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][vc_column_text]If you have questions about an order (photo products or downloads), feel free to email us, including your order number, at: support@photostore24.online<\/a>[\/vc_column_text]
Send an email<\/span><\/a><\/div> [\/vc_column_inner][vc_column_inner width=”1\/5″ offset=”vc_hidden-lg vc_hidden-md”][vc_icon icon_fontawesome=”fas fa-phone” color=”black” background_style=”boxed” size=”lg” align=”center” link=”url:https%3A%2F%2Fscrappbook.zendesk.com%2Fhc%2Fde%2Frequests%2Fnew|”][vc_custom_heading text=”Phone” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][vc_column_text]On weekdays, you can reach us by phone from 10am\u201312pm and from 1pm\u20133pm (+49 211 86942231<\/a>). If we\u2019re not available, you can leave a message and we\u2019ll call you back as soon as possible.[\/vc_column_text]
Call the support hotline<\/span><\/a><\/div> [\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/5″ offset=”vc_hidden-sm vc_hidden-xs”][vc_icon icon_fontawesome=”fa fa-question” color=”black” background_style=”rounded-less” size=”lg” align=”center” link=”|||”][vc_custom_heading text=”Help Center” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][vc_column_text]In our Help Center, you\u2019ll find videos and guides for all questions about our service. Use the search function to quickly find answers to your questions.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/5″ offset=”vc_hidden-sm vc_hidden-xs”][vc_icon icon_fontawesome=”fas fa-comment” color=”black” background_style=”boxed” size=”lg” align=”center” link=”url:https%3A%2F%2Fscrappbook.zendesk.com%2Fhc%2Fde%2Frequests%2Fnew|”][vc_custom_heading text=”Live Chat” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][vc_column_text]In live chat, we can help you promptly and are usually available within a few minutes during business hours. Please log in to your scrappbook account to use live chat. Only for photographers with a scrappbook account. <\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/5″ offset=”vc_hidden-sm vc_hidden-xs”][vc_icon icon_fontawesome=”fas fa-at” color=”black” background_style=”boxed” size=”lg” align=”center” link=”url:https%3A%2F%2Fscrappbook.zendesk.com%2Fhc%2Fde%2Frequests%2Fnew|”][vc_custom_heading text=”Email Support (Photographer)” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][vc_column_text]If you have questions about scrappbook, feel free to email us at: support@scrappbook.de<\/a> If possible, please use the email address linked to your scrappbook account. Only for photographers with a scrappbook account!<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/5″ offset=”vc_hidden-sm vc_hidden-xs”][vc_icon icon_fontawesome=”fas fa-at” color=”black” background_style=”boxed” size=”lg” align=”center” link=”url:https%3A%2F%2Fscrappbook.zendesk.com%2Fhc%2Fde%2Frequests%2Fnew|”][vc_custom_heading text=”Email Support (Orders)” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][vc_column_text]If you have questions about an order (photo products or downloads), feel free to email us, including your order number, at: support@photostore24.online<\/a>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/5″ offset=”vc_hidden-sm vc_hidden-xs”][vc_icon icon_fontawesome=”fas fa-phone” color=”black” background_style=”boxed” size=”lg” align=”center” link=”url:https%3A%2F%2Fscrappbook.zendesk.com%2Fhc%2Fde%2Frequests%2Fnew|”][vc_custom_heading text=”Phone” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes”][vc_column_text]On weekdays, you can reach us by phone from 10am\u201312pm and from 1pm\u20133pm (+49 211 86942231<\/a>). If we\u2019re not available, you can leave a message and we\u2019ll call you back as soon as possible.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/5″ offset=”vc_hidden-sm vc_hidden-xs”]
Go to the Help Center<\/span><\/a><\/div> [\/vc_column_inner][vc_column_inner width=”1\/5″ offset=”vc_hidden-sm vc_hidden-xs”]
Go to Live Chat<\/span><\/a><\/div> [\/vc_column_inner][vc_column_inner width=”1\/5″ offset=”vc_hidden-sm vc_hidden-xs”]
Send an email<\/span><\/a><\/div> [\/vc_column_inner][vc_column_inner width=”1\/5″ offset=”vc_hidden-sm vc_hidden-xs”]
Send an email<\/span><\/a><\/div> [\/vc_column_inner][vc_column_inner width=”1\/5″ offset=”vc_hidden-sm vc_hidden-xs”]
Call the support hotline<\/span><\/a><\/div> [\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text]\n
\n
\n

If our systems, such as the website, galleries, shop, or similar, are not accessible, check our server status for updates: https:\/\/scrappbook.statuspage.io<\/a><\/p>\n<\/div>\n<\/div>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”50px” el_id=”contact”][vc_custom_heading text=”Contact” use_theme_fonts=”yes”][vc_column_text]Do you just want to send us a message and share your feedback, suggest improvements, or propose a collaboration?<\/p>\n

Then email us at: kontakt@scrappbook.de<\/a><\/p>\n

Our social media channels:[\/vc_column_text]

<\/span>Facebook<\/span><\/a><\/span>Instagram<\/span><\/a><\/div>[vc_empty_space height=”100px”][vc_raw_js]JTNDc2NyaXB0JTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZsZzFnanEyemN4ZmMuc3RhdHVzcGFnZS5pbyUyRmVtYmVkJTJGc2NyaXB0LmpzJTIyJTNFJTNDJTJGc2NyaXB0JTNF[\/vc_raw_js][\/vc_column][\/vc_row][\/vc_section]\n","protected":false},"excerpt":{"rendered":"

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